Website Privacy Notice

1.    Overview

This Privacy Notice provides information on how CHAMSMOBILE collects and processes your personal data when you visit our website and other related platforms (“Site”). It sets out what we do with your personal data and how we keep it secure and explains the rights that you have in relation to your personal data. 

2.    Who We Are

Chamsmobile Limited (“Chamsmobile”, “Company”, “we”, “us” or “our”) is a digital and products services company duly licensed by the Central Bank of Nigeria. 

The Company provides Mobile Money Operations and Agency Banking services – KEGOW. Other services offered by Chamsmobile are evoting services (VOTA), pensioners automated and online verification (I’M ALIVE), as well as Human Resource Management and Payroll Solutions etc.

3.    Nature of Personal Data We Collect and Process

Chamsmobile collects the following personal data directly from you when you register your personal details on our Site:

  • contact details such as your full name, postal addresses, phone numbers and email addresses;
  • demographic information such as your date of birth and gender;
  • online registration information such as your password and other authentication information;
  • payment details such as your credit card information and billing address; and
  • in certain cases, your marketing preferences.

We automatically collect and store certain types of information regarding your use of our Site including information about your searches, views, downloads and purchases.

4.    Cookies 

Cookies enable us to distinguish you from other users of our website, which helps us to provide you with an improved browsing experience. For more information about cookies and how we use them, please read our Cookie Policy https://chamsmobile.com/privacy–policy/

5.    Use of Your Personal Data

We may use your personal data collected on our Site:

  • to register and onboard you as a new user.
  • to process and respond to your needs on our platform.
  • to manage your relationship with us.
  • to improve our website functionalities, products and services.
  • to comply with our legal and regulatory obligations, including verifying your identity where necessary.
  • to prevent, detect and manage risk against fraud and illegal activities.
  • any other purpose that we disclose to you in the course of providing products and services to you.

6.    Legal Basis for the processing of Your Personal Data 

We are committed to ensuring that we legally process your personal data in our custody.

Chamsmobile shall only process your personal data if at least one of the following conditions apply:

  • you have given your consent to the processing of his/her personal data for one or more specific purposes;
  • the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which Chamsmobile is subject;
  • processing is necessary in order to protect your vital interests or that of another natural person;
  • processing is necessary for the purpose of the legitimate interest pursued by CHAMSMOBILE, or by a third party to whom the data is disclosed subject to certain conditions; and
  • processing is necessary for the performance of a task carried out in the public interest or in exercise of official public mandate vested in Chamsmobile.

7.    Sharing of Your Personal Data with Third-Parties

We may need to share your personal data with third-parties under the following circumstances:

  1. to enable provide our services to you, end to end.
  2. to analyze data, provide marketing assistance, process payments, transmit content, and provide customer service.
  3. to comply with applicable laws and regulations or to respond to valid legal process, including from law enforcement or other government agencies.
  4. to protect the rights of our customers, operate and maintain the security of our systems and network to ensure the preservation of life and property and prevention of fraud and cyberattack.
  5. to protect the rights or property of Chamsmobile or others, including enforcing our agreements, terms, and policies.

8.    Transfer of Personal Data Abroad

Chamsmobile shall implement appropriate safeguards to ensure the security of personal data to be transferred to a foreign country in compliance with the provision of the Nigeria Data Protection Act 2023 (“NDPA”) and the Nigeria Data Protection Regulation 2019 (“NDPR”) or any other applicable data protection legislation. In particular, we shall, among other things, enter into Data Processing Agreements with the recipients of such personal data in the foreign country to ensure protection of your personal data.

Where personal data is to be transferred to a recipient in a foreign country deemed to have inadequate data protection laws, Chamsmobile will take all necessary steps to ensure that informed consent is obtained from you, and you are aware of the risks inherent including ensuring that personal data is transmitted in a safe and secure manner. 

9.    Data Security and Retention

We take the security of your personal data in our possession seriously. In line with our commitment to protect your personal data in our possession, we have developed appropriate organisational, technical and physical measures to protect the personal data you provide, or we collect against unauthorized access, loss or theft, as well as against any risk of loss, disclosure, copying, misuse or modification. Such measures include but are not limited to the use of secure servers, firewall, multiple factor authentication security, data anonymization and pseudonymization (as may be necessary), data encryption and granting access on a needto-know basis only to employees in order to perform their job responsibilities.

Chamsmobile will only retain your personal data under the following circumstances:

  • as long as reasonably necessary for the purpose of providing our services to you; and
  • for the period needed to comply with our legal and statutory obligations under applicable law.

10. What are Your Rights in relation to our Collection and Processing of your Personal Data 

Users of our Site are entitled to exercise the following rights in relation to their personal data collected and processed by Chamsmobile: 

  • right to withdraw consent in relation to the processing of their personal data;
  • right to be informed regarding their personal data;
  • right to request for and access any personal data collected and stored by Chamsmobile;
  • right to request the deletion of their data;
  • right to be informed about appropriate safeguards in place where data is transferred abroad;
  • right to request rectification of personal data which is stored by Chamsmobile;
  • right to request the transmission of data from Chamsmobile to a third party (right to the portability of data);
  • right to object to automated decision making and processing;
  • right to object to direct marketing;
  • right to request the processing of their information; and

11. Review of our Privacy Notice

 

We may need to review and make necessary updates, modifications or amendments to our Privacy Notice to ensure compliance with applicable data protection legislations including the NDPA and NDPR or as a result of changes in our systems and processes arising from the use of technology. We will notify you of any material changes in the way we collect and process your personal data on our Site by placing a notice online or via email. Your continuous use of our services after such notice, will be construed as your consent to carry on with the processing of your personal data.

12. Dispute Resolution and Complaint Handling Mechanism 

In line with our objective of creating a rewarding customer experience on our website and mobile application, Chamsmobile has developed a dispute resolution and complaint handling process to ensure the effective management and timely resolution of all complaints relating to this Privacy Notice. In the event that you have any complaint regarding this Privacy Notice, please send us an email via DPO’s email address. We will investigate and work towards ensuring the prompt resolution of all disputes and complaints relating to the use and disclosure of personal data in line with the provisions of the NDPA and the NDPR. 

In the event that the outcome of the resolution of your complaint is unsatisfactory, you are at liberty to lodge a complaint to the Nigeria Data Protection Commission (NDPC).

13. Contact Details of our Data Protection Officer (DPO)

In the event that you have any questions or inquiries relating to the collection and processing of your personal data on our Site or the exercise of your rights as a data subject under the NDPA and NDPR, please send an email to our DPO via email at dpo@chamsmobile.com

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Akinsanmi Adeleke

Business Mngr. and Enterprise Solution

Akinsanmi is a high-performing operations-management executive with expertise in optimizing organizational processes through system automation. His career accomplishments consist of more than 10 years of experience implementing technology projects, developing product requirements, and analysing support strategies and processes to facilitate improved operations and efficiency. A proficient problem-solver who designs solutions and assists developers with issues by envisioning business and technical perspectives to a problem. When it comes to completing a job from start to finish, the value of clarity and good communication can’t be overstated, his superior communication and problem-solving skills allow him to excel in driving teams through all facets of project life cycles and realizing improved efficiency and productivity.

Grown through the ranks at Chams PLC, starting as Biometric Technology Support, Database Administrator, and presently a Business Manager, he has efficiently led diverse teams to oversee, manage and successfully deliver a number of technology change management projects for both government and private clients. Applying strong relationship and stakeholder management skills, he has ensured the utmost satisfaction of all clients. His expertise, experience, and achievement across projects includes Business Analysis, Process Improvement/Automation, Open Source Development, ERP, HR and Payroll Automation and Auditing, Data Analysis, Public Financial Management Automation.

Reinforcing his experience are credentials that include a Master’s Degree in Information Technology from the prestigious University of Lagos, as well as various other professional certifications including Certified Business Analyst from Imarticus Learning in India, Oracle Certified Professional, Microsoft Certified Technology Specialist and a recognised Odoo Partner.

Babatope Olulode

Head of Sales, VOTA & I’m Alive

Babatope Olulode is the Assistant General Manager, Sales. He works primarily on VOTA and I’m Alive Solutions for the Company. With working experience in a vast variety of industries in Nigeria and the United States, he leads the sales effort to ensure that Chamsmobile products are highly sought after and exceed the expectations of our clients.

Prior to Chamsmobile, Tope worked at NETCOM Africa and was on the Board of Management of John Holt PLC as General Manager overseeing assets worth over N10 Billion. He also worked in Logistics as the Chief Operating Officer of CFL Logistics and Head, Business Development at Flux Logistics, a member of the Superflux Group. He was appointed as MD/CEO of Sattrak Telematics in 2008 after working with Nextzon Business Services, a firm providing Business advisory, venture financing and management, outsourcing and consulting services. In the United States, he joined AWABCO as a Manager and later JWB Ventures as General Manager after receiving a 98.5% score in serve-safe certification.

A multi-disciplinary and lifelong learner, Tope holds a Bachelor of Technology Degree from the Ladoke Akintola University of Technology Ogbomoso, and is a member of the American Marketing Association AMA. He earned an MBA from the Louisiana State University in 2004 and was awarded the Don Wilcox Scholarship for Outstanding Academic Performance. He’s an avid Film critic and loves to travel.

Kayode Akomolafe

Executive Director

Kayode Akomolafe is the Executive Director, Chamsmobile. Before his appointment, he was the Chief Operating Officer, Chams Plc. He is an accomplished professional in project management with over 20years experience in diverse field which include Identity management, solution design, system architect, customer service, IT operations and infrastructure.

Sequel to joining Chams Plc in 2008, Kayode worked with Aeriel Link Communications, a public relation outfit in Lagos as Business Development executive and Mr Biggs Division of UAC as Operations Auditors and Compliance Manager. He has managed and led different teams to deliver several projects for federal, state and private institutions out of which are ChamsCity digital mall that got the Guinness world record, NCC SIM registration, Nigeria Airforce identity management and staff audit, Nigeria Custom identity management system, Osun state staff audit, including human resources and payroll solution, and the famous national identity project with NIMC.

He holds a Bachelor of Technology from Federal University of Technology Akure, a Master’s Degree in Information System Technology from University of Liverpool, UK and an Executive MBA from Lagos Business school. He is an Alumni of Nanyang Business School, Singapore. He is a certified Scrum Master, a Professional Member of British Project Professional Society, Scrum Alliance USA and Agile Practitioners Association of Nigeria.


Mayowa Olaniyan

CEO/Managing Director

Mayowa Olaniyan is a finance and management expert. She is the Managing Director and Chief Executive Officer of Chamsmobile Limited, an associate company of Nigeria’s long-standing indigenous technology company, Chams Plc.

Mayowa’s managerial and strategy expertise is sought after in the corporate sector. With an accomplished career of over 27 years that spans across finance, audit, automobile, and technology, Mayowa is a thoroughbred professional and resilient administrator whose business leadership is well recognized among C-Level Executives, Board of directors, Regulatory Authorities and other key Stakeholders for the many outstanding performances in delivering company’s business and financial objectives.

Until her appointment as MD/CEO of Chamsmobile, Mayowa oversaw Chams Plc’s finance, strategy and services as Executive Director. In this role, she led the refinancing of Chamsmobile and reengineered the company’s mobile money operations and positioned same to play alongside other big leagues in the industry and also drove the financial and business strategy that shot the Chams group back to profitability. Prior to that role, she served as the Chief Strategist and Financial Officer.

A chartered accountant of repute, a Fellow of the Institute of Chartered Accountants of Nigeria (FCA) and Fellow of Chartered Certified Accountants (FCCA), global body for professional Accountants, Mayowa holds an MBA from Edinburgh Business School, Heriot-Watt University, UK.

She has a degree in Applied Accounting and post graduate diploma from Oxford Brooks University, UK. She is an alumna of NANYANG Technology University, Singapore and the prestigious Pan Atlantic University (Lagos Business School), Nigeria.